All NorthTeak pieces ship internationally. We use the best shipping methods possible to make sure your solid teak pieces arrive in pristine condition. All orders purchased from NorthTeak will arrive blanket/bubble-wrapped andwood crated, as well as being fully insured.
Depending on the size of your order, delivery to the U.S & Canada is aflat rate of $59 - $279 for standard delivery service,possibly less. Please allow 5-7 business days for delivery.Our standard delivery service is to your front door or drive way. You may want to choose to upgrade toWhite Glove Deliveryto a room of your choice complete with unpacking and assembly included. Please contact our customer service staff for a delivery quotation.
We build our furniture by hand and stand behind our work. NorthTeak guarantees all products against material or manufacture defects for five years.
We guarantee our wood finish, under normal conditions of use, against defects in composition or application for one year.
If you have any problem with your NorthTeak products, please call us toll-free at 1-800-993-0903.
If you change your mind about an item, you have (30) days from receiving your order to return the item(s) back to our warehouse. The customer is responsible for the outbound and return shipping costs. The customer is also responsible for arranging any return shipments. Returns must be received in original condition and in original packaging within 30 days from the delivery or pick-up date. Items not received in original condition and in original packaging cannot be refunded. Only once the item(s) has been returned to the warehouse and have been inspected by our receiving team can the refund be issued.
Refunds can only be issued via the method used on the original purchase. If the original method of payment is no longer available, we will issue store credit equal to the amount of the refund.
Standard Shipping and White Glove Delivery charges are not refundable. We do not accept any returns or exchanges on custom order furniture.
Non-stock items, custom orders items are not returnable and non-refundable.
We stand behind the quality of products we sell. While cases are rare, damages and defects do happen once in a while.
Inspect item upon delivery
If damage is noted, accept delivery and sign off with the carrier "damaged upon arrival"
Photograph the item and packaging and file a claim
If an item is structurally damaged and completely unusable, refuse delivery
Do not refuse undamaged items, you are responsible for all redelivery costs, including but not limited to storage fees
To file a claim you must contact us through email (email@example.com) within (3) calendar days
Claims received in excess of (3) calendar days beyond the delivery will not be accepted
Photographs must be clear and attached to your claim within (3) calendar days
We will send a replacement via Standard Shipping, offer a blemish discount, or offer local repair reimbursement at our discretion. In the event of a replacement, items with structural damage and/or determined unusable will be fully replaced with an in-stock item where possible; items with aesthetic blemishes will be subject to a custom order replacement
The customer may be responsible for any labor and/or shipping of parts/(s)
If you do not accept any of our solutions to the case, you will be responsible for the safe return of the items (s) under our 'CUSTOM ORDERS' policy
In the event NorthTeak deems all resolution attempts have failed, NorthTeak reserves the right at any time to cancel and refund the damaged or defective item in full, less all associated shipping charges